MMS dashboard
The MMS dashboard aims to provide a visual representation of member life cycle metrics for RAS management and RM/BDM teams.
It will allow the team to quickly view their member base and gain insight into how they are performing.
Goals
- Present statistics for the entire program, by zone or by RM.
- Visualise program saturation via the map view.
- View member/prospect activity.
Using the dashboard
To access the dashboard log in to MMS, you will land on the dashboard as soon as you are authenticated.
Watch the video demo to introduce yourself to the dashboard;
Navigating to member records
To return to member records use the menu icon (three horizontal lines, circled in green below);
Filters
The dashboard can be filtered in the following ways;
- Zone
- RM/BDM
- Date range (only the statistics below the map are affected by the date range filter)
Metrics decoded
Here is a rundown of the metrics to help you get the most from the MMS dashboard;
Total members
Total number of members (premium, authorised and affiliates) in the program.
Total members by type
Total number of members broken down by type of membership.
Total prospects
Total number of businesses currently being approached to become members.
Member map
Members mapped on an interactive map, you can search for a location or toggle each member type - premium, authorised and affiliate - on and off.
Member activity
Member upgrades, new members, member downgrades and member exits grouped by week.
New members
New members split into premium, authorised and affiliates categories. Click on this graph to see a list of these members.
Member exits
Member exits split into premium, authorised and affiliates categories. Click on this graph to see a list of these members.
Prospect activity
New prospects and closed prospects grouped by week. Click on this graph to see a list of these members.
New and closed prospects
Prospects split into new and closed categories. Click on this graph to see a list of these members.